COZINEN provides fast, convenient, and efficient return and exchange services for your orders from our website. If there are any quality problems when you receive your product, please feel free to contact our customer service at via info@cozinen.com, and we will help you through the return and exchange process.
We try to go above and beyond and give our best to make sure you absolutely love our products. Our commitment to serving you the best is what helps us ensure that it will never get to a point where you have to ask for a return.
However, in case it ever comes to that, we have an effective and user-oriented return policy in place that we turn to for all the orders.
According to our return and exchange policy:
If you wish to get a full refund, you need to reach out to us before we dispatch your item. This means you have to ask for a full refund within 24 hours of purchasing from us.
In case you wish for a refund or exchange once the product is dispatched or you’ve received it, you can reach out to us, and we’ll provide you with a donation address.
The reason why we call it a donation is that we wish to keep our carbon footprint to a minimum and protect the environment while doing that. Having your order dispatched to a donation address helps us accomplish that.
This unique donation address is also something that helps us navigate through the aftershocks of COIVD-19 and helps us make sure your refund goes smoothly.
You will send the product to us at this donation address. And in return, we’ll refund you 30% of your total purchase price and share a 20% coupon voucher and a random gift of our trinkets for your next purchase.
Order with complete confidence and know that we’re here to help you and are willing to go above and beyond to make your purchase a great experience.
Warranty
All Cozinen products are covered by a lifetime warranty against material defects and workmanship. Cozinen offers a 6-month warranty. The warranty does not apply where damage is caused by other factors, including without limitation: (a) normal wear and tear; (b) abuse, mishandling, accident, or failure to follow instructions; (c) exposure to liquid or infiltration of foreign particles; (d) servicing of the product by anyone other than Cozinen (e) commercial or non-household use.
These are our general terms for warranty service, but we always urge our customers to reach out to us with any issue, regardless of warranty terms.
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